TERMS OF USE

GENERAL

Welcome to the website (“Site”) of Served Natural, LLC (“we”, “us”, “our” or “Served Natural”). Please review the following terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms (the “Agreement”). If you do not agree to these Terms, you may not access or use the Site or order, receive, or use the meals, products, or content made available through the Site (collectively, the “Products”).

We reserve the right to change or modify these terms at any time and in our sole discretion. Such changes or modifications will be effective immediately upon notice, which may be posted as a modified agreement on the Site with an updated “Last updated” date, or sent out via email. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Sites or order, receive or use the Products. If you do not agree to the revised Terms, you may not access or use the Sites or order, receive or use the Products.

PRIVACY POLICY

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you. By using our website, you acknowledge that you have read and agree to the Privacy Policy.

NUTRITION AND ALLERGY DISCLAIMER AND LIABILITY WAIVER

We want you to be your healthiest, but we’re not providing medical advice.  You should always consult your doctor before making any changes to your health regime–including starting on a Served Natural meal program or using Served Natural products.  

By using Served Natural products or services, you acknowledge that you are doing so at your own risk, and have consulted with your doctor or other health professional about your diet change.

We do not claim our meal program, products, or services will alleviate, heal or cure any health condition or symptom. The content of this website and any product or service Served Natural offers are not meant to diagnose, treat, prevent or cure any medical condition, and should not be used as a substitute for consulting a doctor or other health professional. Any information that you find on this website, on websites we link to, receive from our employees, suppliers, or agents by phone, email or other communication channel, or obtain through contacts you make through Served Natural should be verified with your doctor. Consult your doctor with any specific health questions or problems you may have. If you think you have a medical emergency or any condition requiring immediate attention, call your doctor or 911 immediately. The statements made by Served Natural  on this website and our programs and products have not been evaluated by the Food and Drug Administration.

Our program is not intended for people with severe allergies. Our kitchen facilities process and regularly use nuts. We modify meals upon request, but do not provide a product for people with medically-necessitated diets or severe allergies.

PRICING AND AVAILABILITY

All prices are shown in U.S dollars and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the amounts or other charges associated with our various subscription plans, we will provide you with advance notice of such changes. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of your subscription meals or products to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your subscription(s) in accordance with the cancellation policies set forth in the “Cancellation of Subscription” section of these terms.

All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific ingredients in a meal or entire meals) without prior notice. We strive to provide you with high-quality products, and due to the perishable nature of certain ingredients and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at info@servednatural.com. 

Our meal deliveries are scheduled according to availability. The cut-off time for the order sign-up is 11:59PM EST three days before you want the program to start (for example: for Monday start, you must order the program no later than 11:59PM EST on preceding Thursday). 

Most Served Natural products and services displayed at the Site are available only via online request in the United States while supplies last. Served Natural does not ship internationally. In the case of international deliveries via third-party services, Served Natural shall not be responsible or be held liable for delivery or use of the products once Served Natural has delivered to specified U.S. destination.

PAYMENTS, BILLING AND PROMOTIONS 

Payment is due upon purchasing your Served Natural product or program. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any payment method problems before we proceed with your Order. If you want to change or update your payment method information, you can do so at any time by logging into your account. If a payment is not successfully settled and you do not edit your payment method information or cancel your Subscription, you remain responsible for any uncollected amounts and authorize us to continue billing the payment method, as it may be updated. You acknowledge that the amount billed may vary due to promotional offers, preferences you select, changes you make to your Subscription, or changes in applicable taxes or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount.

By signing up for a meal program subscription, you acknowledge and authorize Served Natural to collect, save, and charge your provided payment method for future transactions on your account regarding your subscription. For more details on recurring billing, please see the section titled “CONTINUOUS SUBSCRIPTIONS.”

PROMOTIONS, REFERRALS, AND DISCOUNTS

If you are using a promotion or a discount code, please enter it at checkout to receive an immediate discount. Only one promotion or discount code may be used per order. Promotion or discount codes may be used on already discounted programs, however we reserve the right to cease this practice at any time without notice. If you are using a discount code on a subscription program, once the first week of the subscription ends, we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis for the non-discounted price of your program (plus any applicable taxes and other charges) for as long as your subscription continues, unless you cancel your subscription prior to the cutoff date for any weeks of your program beyond the discounted week. Instructions for cancelling your subscription are described in the “Cancellation of Subscription” section below. Please note that you will not receive a notice from us that the discounted week has ended, or that the full-priced portion of your subscription has begun. Holiday and other special promotions may, at the option of Served Natural, carry specific terms and conditions, and we reserve the right to create, amend, and enforce said terms, conditions, and restrictions.

Through our referral program, we offer you the opportunity to receive a $20 discount off of a meal delivery for each new client that you refer to us who completes an order of a meal delivery. We also offer a $20 discount to each new client that you are referring, valid only on their first order of our meal delivery. Please note that in order for you and the new client to be eligible to receive the discount, they must be a new client (have not ordered any meals or products from Served Natural before), they must purchase a meal delivery, and they must order using the appropriate discount code and through your shared URL links. Once they place their eligible order, you will receive an email with a $20 discount credit, valid on our meal delivery.

CONTINUOUS SUBSCRIPTIONS

WHEN YOU REGISTER FOR A MEAL SUBSCRIPTION, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT (A) Served Natural  (OR OUR THIRD-PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE YOU ON A WEEKLY BASIS FOR YOUR MEAL PROGRAM SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR MEAL PROGRAM SUBSCRIPTION CONTINUES, (B) THE AMOUNT YOU ARE CHARGED AND THE NUMBER OF MEALS YOU RECEIVE EACH WEEK MAY VARY DEPENDING ON THE PREFERENCES YOU SELECT, AND (C) YOUR MEAL PROGRAM SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO THE SITES OR PRODUCTS IN ACCORDANCE WITH THESE TERMS. YOU MAY SKIP YOUR WEEKLY MEAL PROGRAM ORDER AS OFTEN AS YOU’D LIKE BY MANAGING YOUR DELIVERY SCHEDULE LOCATED IN YOUR ACCOUNT.

CANCELLATION OF SUBSCRIPTION

YOU MAY CANCEL YOUR MEAL SUBSCRIPTION AT ANY TIME BY LOGGING IN TO YOUR ACCOUNT AND CANCELING SERVICE OR BY EMAILING OUR BILLING TEAM, AT hello@servednatural.com. YOU CANNOT CANCEL YOUR FIRST WEEK’S ORDER, AND ALL FUTURE WEEKS MUST BE CANCELED 72 HOURS PRIOR TO DELIVERY. YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED WITH RESPECT TO ANY MEAL ORDER PROCESSED PRIOR TO THE CANCELLATION OF YOUR MEAL PROGRAM SUBSCRIPTION.

Orders can be cancelled for a 100% refund up to 7 days prior to the date of your delivery, with the exception of your first week’s order, which cannot be cancelled. If you need to make changes to your first week, you must email hello@servednatural.com 72 HOURS prior to your delivery in order request the change.

SHIPPING, HANDLING, AND DELIVERY

You agree to pay any shipping, handling, and delivery charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate these charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping and delivery are handled by a third party courier. When you purchase a meal delivery program or product from Served Natural, shipping and delivery times shown on the Sites are estimates only. Actual delivery dates and times may vary. 

DELIVERY LOGISTICS

Current Delivery Area

We currently deliver to the New York Metro Area and New Jersey.

We ask that you leave detailed delivery instructions in the question box in your cart, e.g.,:

  • Where should we leave your Served Natural cooler bag?
  • Is yours a residence or commercial building? 
  • Should we leave at your doorstep, hang on your doorknob, or leave with your doorman?
  • Would you like the delivery team to call you on arrival?

Delivery Schedule

We will notify you via email of our should there be a change in delivery schedule due to holidays.

DELIVERY DISCLAIMER

Served Natural is not responsible for failed deliveries due to incorrect or incomplete addresses.

All Served Natural meals are to be kept refrigerated until consumed and freshness cannot be not guaranteed past the 4th day upon receipt. It is up to the client to maintain freshness once received. Our meals are packaged with insulated liners and ice packs and will typically remain cold and fresh for several hours, but depending on the season and temperature in your geographic area at the time of delivery, advance planning by you should be made for immediate and proper storage of your meals prior to consumption cialis oral jelly pris. It’s important to put your Served Natural meals and perishable items in the refrigerator when you receive them. By purchasing the Served Natural meal delivery service, you agree to properly and promptly refrigerate all meals until you plan to eat them.  Since all of our food is fresh (and preservative-free, chemical-free, etc.), it will go bad if not properly taken care of. 

In certain areas, you may be able to provide additional delivery instructions when setting up your account or placing your order, such as requesting that your delivery be left with a doorman or neighbor. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. We will do our best to deliver your meals to you in accordance with your specifications. However, if you are not home to receive the delivery, our team will leave your bag according to your delivery instructions or in the safest available spot. Served Natural is not responsible for replacing items once delivered, in the event that you are not home and the delivery is taken.

Once the delivery has been made based on your specifications, we are no longer responsible for any damage or delay on part of other persons, circumstances, or for the security of its contents. You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive. If you think the contents are not suitable for consumption or have been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery.

Served Natural is not responsible for damage or loss of personal property during deliveries if evidence of misconduct cannot be provided.

PROGRAM AND DELIVERY MODIFICATIONS 

If you are traveling, you can reschedule your deliveries by signing into your account, or email us at hello@servednatural.com for help. Because all meals are made to order, we require that you let us know any changes 72 hours prior to the delivery date, including but not limited to paused delivery, address changes, meal modifications, and delivery window changes. 

WEATHER & TRAFFIC ALLOWANCES

Our delivery partners do their best to get your food to you on time so you may enjoy it at its freshest. Still, they run into delays due to weather, traffic and other factors that are outside of their control. We cannot guarantee delivery within your selected time slot.

In instances of inclement weather, we hold the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.

As both traffic and weather are outside of Served Natural’s normal control, cash refunds cannot be issued for affected orders.

RETURNS, REPLACEMENTS, REFUNDS, AND CREDITS

Since our products are handcrafted and made-to-order with fresh ingredients, we cannot accept returns. All sales are final. If a product arrives damaged or you have concerns, please contact our Support Team (hello@servednatural.com). We do our best to ensure a flawless experience, and depending on the circumstances, we may, in our sole discretion, replace the meal or products, provide you with a full or partial refund for the purchase price of that meal or products, or provide you with a credit for that meal or product that will be automatically applied to future deliveries. If issued, a refund may take 3-5 business days to show up, depending on which bank you use. If you are provided with a credit for a future delivery, we may implement the credit in a variety of ways at our discretion, sending a fresh delivery upon approval, providing you with a discount code to use on a future order, or applying a credit to your account, which will be automatically deducted from your next payment. If you have any questions regarding the replacement, refund, and credit logistics, please reach out to us at hello@servednatural.com for help.

Refunds will not be issued for delays that are the result of factors outside Served Natural’s control, including but not limited to weather, traffic, and unexpected events as they relate to our delivery partners. If for any reason we have to cancel your delivery, you will be notified by email, and the number of meals canceled will be credited to your account which will be applied towards your next payment. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND THAT Served Natural SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE AND OUR SERVICES.

INDEMNIFICATION

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD Served Natural, ITS EMPLOYEES, OFFICERS, BOARD OF DIRECTORS, CONSULTANTS, AGENTS AND AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING COSTS AND ATTORNEY’ FEES, ARISING FROM OR RELATED TO YOUR USE OF THE SITE AND OUR SERVICES.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are protected by copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to Served Natural collectively, its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Served Natural. Served Natural may prosecute infringement to the full extent permitted under applicable law.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

ACCEPTANCE USE POLICY

You are solely responsible for any and all acts and omissions that occur under your account or password, and you agree not to engage in unacceptable use of the Served Natural service, which includes, without limitation, use of the Served Natural Service to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property right of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the United States and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorized access to other accounts on the Served Natural Service or any other computer network; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by Served Natural to be in conflict with the letter or intent of this Agreement.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Served Natural on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain Served Natural’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Served Natural of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Served Natural will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Served Natural is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to provide compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain, in the sole opinion of Served Natural or its representatives, libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Served Natural may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Served Natural may use your information for marketing and promotional purposes.

Served Natural COMMUNICATIONS TO YOU

You agree that Served Natural may send electronic mail and SMS/MMS messages to you for the purpose of advising you of changes or additions to this Site, about any Served Natural products or services, or for such other purpose(s) as Served Natural deems appropriate. You have the option to opt-out of marketing communications.

IMAGES

The images and colors displayed on the Site do not necessarily represent or depict actual meal options or food offered by Served Natural. Meals and meal programs are subject to change without notice. 

LINKS TO OTHER WEB SITES AND SERVICES

To the extent that this Site contains links to outside services and resources, the availability and content of which Served Natural does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. Served Natural is not responsible and shall not be held liable for the use of any such content.

INACCURACY DISCLAIMER 

From time to time there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). 

TERMINATION

This Agreement is effective unless and until terminated by either you or Served Natural. Served Natural may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Served Natural’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Served Natural, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

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